When will the tracking information be available?
- All orders are processed on the following business day.
- Tracking Numbers will be available after the order has been processed.
- If you haven’t received any tracking information after 48 hours please don’t hesitate to contact us.
My package arrived damaged, what should I do?
- Should your order arrive with damages, you may refuse shipment. If this occurs, please contact us immediately and we will make arrangements to ship out a replacement product as soon as possible.
- Should you discover the product is damaged AFTER opening the package, please contact us. To ensure you receive your replacement product in a timely fashion, we ask that customers provide images of the damaged box or items.
Where is DURAFORCE located?
- DURAFORCE is a fully online retailer with warehouses in Canada and the United States. As we operate solely online, we currently do not have any physical storefronts or showrooms.
Is my private information secure?
- We do not record or save any Credit Card information.
- We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. All third parties that assist in operating our website adhere to keeping all information confidential.
- Any of the information we collect from you may be used in one of the following ways: Process Transactions, Order Updates, Newsletters and Special Offers.